All tutors registering with SincereTutors has to be a minimum of 18 years old and have passed their GCE “O” Levels or equivalent academic qualification.
Qualifications and Authentication of Documents
All tutors are required to provide accurate information on academic certifications and personal particulars. Clients reserve the right to request for these certifications to be presented for verification at any point of time. Tutors who attempt to deceive clients with fake qualifications and certifications will be reported to the Police.
General Guidelines for Lesson Conduct
All tutors should conduct themselves appropriately in a professional and ethical manner. If the conduct of the tutor is deemed as unsatisfactory, immediate action will be taken to terminate current and future assignments. Here are a list of general guidelines for tuition lessons:
If a change of timing is required, please kindly provide at least 48 hours of notice. In the case that this is not possible for example due to a sudden sickness, an MC may be requested from the parent.
Tutors are expected to practice punctuality and not to short-change any timing in tuition lessons.
Tutors are prohibited from any physical or verbal abuse to students or parents. This will not be tolerated in any instances
Tutors are expected to communicate regularly with parents about the progress of the student
Commitment of Tutoring Period
Unless otherwise stated, Tutors are expected to commit to the assignment for at least 3 months. If you are unable to fulfill the commitment reasons due to the special reasons or circumstances, you are required to inform SincereTutors to avoid any misunderstanding and prevent blacklisting for future assignments.
Commission and Payment of Tutor Fees
Upon completion of 2 weeks of lessons (or otherwise stated in the Confirmation Note) with the tutor, clients are required to make the payment of 50% of the monthly lesson fees within 3 working days. Future payments may be made directly to the tutor. Any lesson cancellations or rearrangements will not affect the amount of payment due for the lessons. In the case whereby the client is unwilling to transfer SincereTutors the 50% commission, we will require the tutor to collect it on our behalf.
SincereTutors collects a one-time commission of 50% of the monthly tuition fees from its tutors. The commission will be collected directly from the client and there will be no further action on the tutor’s part. If there is any additional tuition services to be added during the 1st month, e.g tuition for student’s siblings or additional of subjects, this is to be made known to SincereTutors and will also be due for commission.
Tutor Reassignment or Cancellation
The client has the right to request for a change in tutor at any point of time. In such a scenario, if the tuition is cancelled or changed within 1 month, SincereTutors will only collect 50% of the tuition rates involved.
The tuition rates agreed on should not be changed after the lesson confirmation. Nevertheless, if the tutor decides to increase the tuition rate subsequently after the student has advanced in his academic level, the tutor may do so.
Length of Commitment, Postponement of lessons, and Last Minute Cancellations
Once confirmation has been received from the tutor via any form of communication (SMS, Whatsapp, Email, Phonecall), the tutor is expected to complete at least 4 weeks of lessons. Irresponsible behaviour will result in a black-list for future tuition assignments.
If a postponement is necessary, the tutor is required to kindly inform the client 2 days in advance. If it is due to a sudden sickness, an MC may be required to be produced to the client.
Tutors are allowed to reschedule lessons only if there is a mutual agreement with the client. In the case whereby a client cancels in less than 2 hours before the designated tuition timing, they will be liable to paying 50% of the lesson fees as a charge for the tutor’s transport cost and time.
Location of Lessons
Tuition lessons will be conducted at the designated address listed in the assignment.
SincereTutors reserves the right to amend the Terms and Conditions at any time without prior notice.